Terms of Service — AgencyOS 24/7
1. What the Service is
AgencyOS 24/7 is a software service that connects to advertising accounts that you own or manage — Google Ads and Google Merchant Center — analyses them, shows findings, alerts and recommendations, and, on plans that include it, applies changes that you approve. You must connect your own accounts, or accounts you are authorised to manage.
The Service is for businesses and professionals. You confirm that you are at least 18 years old and are acting for a business, or as an authorised representative of one.
2. You stay in control of changes
The Service never changes your advertising accounts on its own. A change is made only after you approve it: either one action, or a specific set of actions shown to you before you confirm. Merchant Center corrections, where offered, go to a separate supplemental data source and do not overwrite your main product feed. Applied changes are recorded in a log and, where the platform allows it, can be reverted from the Service. Your approval is your own management decision.
3. Recommendations are advice, not a guarantee
Audits, alerts, classifications and recommendations are informational and are based on your account data and general advertising practice. We do not promise any advertising result — conversions, revenue, costs, rankings or return on ad spend. Results depend on factors outside our control: competition, seasonality, your website and products, and the rules and algorithms of Google and Meta.
4. Artificial intelligence
Some features (the assistant, summaries, generated ad texts) use AI models. AI output can be incomplete or wrong. Check it before you rely on it or publish it. You are responsible for making sure that text you publish is lawful, does not infringe others' rights, and complies with the advertising policies of the platform.
5. Independence from Google and Meta
We are not affiliated with Google or Meta and do not control them. Google, Google Ads, Merchant Center, Google Analytics, Search Console and Meta are trademarks of their owners. We are not liable for product disapprovals, account suspensions, limits, or changes of policies, prices or algorithms made by those platforms. You must follow the terms and policies of every platform whose account you connect.
6. Your obligations
You agree to:
- connect only accounts you are authorised to connect, and keep the authorisation valid;
- keep your password and sign-in secure, and be responsible for everything done under your account;
- not use the Service for anything unlawful, deceptive, or against the policies of Google or Meta;
- not attempt to bypass limits, interfere with the Service, reverse engineer it, or scrape it automatically;
- keep your own backups of the data and settings that matter to you.
7. Plans, payment and limits
A free plan and paid plans are offered; their features, prices and limits (including limits on AI requests) are shown on the pricing page and may change for future periods. A paid plan is bought for a chosen period and does not renew automatically. We remind you before the period ends, and when it ends the account moves to the free plan without charges. Payment gives you access to features for the paid period; it is not a promise of advertising results. Prices are shown with taxes where required.
8. Cancellation and refunds
You may stop using the Service at any time. Paid features stay available until the end of the paid period. We do not give partial refunds for unused time, except where the Service was substantially unavailable for reasons on our side, or where the law requires a refund.
9. Ownership and content
You keep all rights to your account data and your original content. We keep all rights to the Service, its software and design. You may use texts generated for you in your advertising; you are responsible for checking that they are lawful and do not infringe third-party rights. We are not liable for third-party claims about content you publish.
10. Personal data
How we process personal data is described in the Privacy Policy. For data from your connected accounts we act on your instructions to provide the Service.
11. Availability
The Service is provided "as is" and "as available". We work to keep it running and secure, but do not guarantee uninterrupted or error-free operation. Some features may be marked beta or early access and can change or be withdrawn.
12. Limitation of liability
To the extent the law allows, we are not liable for the results of your advertising, lost profit or revenue, indirect or consequential damage, acts or omissions of Google, Meta or other third parties, or the consequences of changes you approved. Our total liability under these Terms is limited to the amount you actually paid us in the 6 months before the event that caused the claim. These limits do not apply where the law forbids them, and they do not remove any mandatory rights you have as a consumer, if you are one.
13. Force majeure
We are not liable for failure or delay caused by events beyond our reasonable control, including war or hostilities, failures of power, internet or hosting infrastructure, cyber-attacks, outages or changes at Google, Meta, payment or hosting providers, and acts of authorities.
14. Termination
You may disconnect any source or delete your account at any time. We may suspend or close access if you seriously or repeatedly break these Terms, abuse the Service, or if we are required to by law; where reasonable we will tell you first. On closing, Section 8 of the Privacy Policy applies to your data.
15. Changes and governing law
We may update these Terms; material changes are published on this page and, where appropriate, sent by e-mail. If you keep using the Service after the effective date, you accept the new version. These Terms are governed by the law of Ukraine. Disputes are resolved by the competent courts of Ukraine unless mandatory law says otherwise.
16. Operator details
Bilobaba Andrii Volodymyrovych, individual entrepreneur (FOP), Ukraine, tax ID 2911006413, 37 Demiivska St., apt. 40, Kyiv 03040, Ukraine, +380934653731, support@agencyos24.com.