Terms of Service — AgencyOS 24/7
1. What the Service is
AgencyOS 24/7 is a software service that connects to your own Google Ads account (and, with your separate permission, Google Merchant Center, Google Analytics 4 and Search Console), or accounts you are authorised to manage, analyses them, and shows audit findings and alerts. The Service currently only reads data and does not change anything in your account; a feature to apply changes you approve will be added in a future version and will be described here and in the Privacy Policy before it launches.
The Service is for businesses and professionals. You confirm that you are at least 18 years old and are acting for a business, or as an authorised representative of one. By signing up with an e-mail you confirm that the address belongs to you.
2. You stay in control of changes
The Service currently only reads data from the connected Google Ads, Merchant Center and Google Analytics 4 accounts and does not change anything in them. If a change-making feature is added in the future, it will work only after your explicit approval — either one action, or a specific set of actions shown to you before you confirm — and every applied change will be recorded in a log and, where the platform allows it, can be reverted from the Service. Your approval will always remain your own management decision.
3. Recommendations are advice, not a guarantee
Audits and alerts are informational and are based on your account data and general advertising practice. We do not promise any advertising result — conversions, revenue, costs, rankings or return on ad spend. Results depend on factors outside our control: competition, seasonality, your website and products, and the rules and algorithms of Google. Nothing in the Service, in e-mails or on the website is a promise of a specific metric.
4. Artificial intelligence
Some answers, explanations and reports (the AI assistant, the deep audit) are produced by language models. The numbers come from your accounts and are calculated by the Service, but the text around them may contain inaccuracies or errors: check it before you act. Such material is informational and is not a guarantee of any result (section 3). To produce answers we send minimised data to the model provider, as described in the Privacy Policy. Questions and reports are stored in your workspace and you can delete them. The number of requests depends on your plan. The same applies to suggestions for product data (titles, descriptions, categories, attributes): they are prepared by a language model, may be inaccurate and take effect only after you approve them and connect the XML file to your Merchant Center yourself. You are responsible for the data you approve and publish in your feed, including its compliance with Google's policies; the Service checks suggestions against simple rules but does not guarantee that Google will approve the products.
5. Independence from Google
We are not affiliated with Google and do not control it. Google, Google Ads, Merchant Center, Google Analytics and Search Console are trademarks of their owner. We are not liable for product disapprovals, account suspensions, limits, or changes of policies, prices or algorithms made by these platforms. You must follow the terms and policies of every platform whose account you connect.
6. Your obligations
You agree to:
- connect only the account you are authorised to connect, and keep that authorisation valid;
- keep your password secret and the credentials you use to sign in to the Service (a Service password or your Google account) secure, and be responsible for everything done under your account;
- not use the Service for anything unlawful, deceptive, or against Google's policies;
- not attempt to bypass limits, interfere with the Service, reverse engineer it, or scrape it automatically;
- keep your own backups of the data and settings that matter to you.
7. Plans, payment and limits
A free plan and paid plans are offered; their features, prices and limits are shown on the pricing page and may change for future periods. Paid plans will open once payment processing is live; until then, only the free plan is available. A paid plan is bought for a chosen period and does not renew automatically. We remind you before the period ends, and when it ends the account moves to the free plan without charges. Payment gives you access to features for the paid period; it is not a promise of advertising results. Prices are shown with taxes where required.
8. Cancellation and refunds
You may stop using the Service at any time. Paid features stay available until the end of the paid period. We do not give partial refunds for unused time, except where the Service was substantially unavailable for reasons on our side, or where the law requires a refund.
9. Ownership and content
You keep all rights to your account data and your original content. You grant us the right to process that data to the extent needed to run the Service (analysis, building audits and alerts), and only for that. We keep all rights to the Service, its software and design. We are not liable for third-party claims about content you publish.
10. Personal data
How we process personal data is described in the Privacy Policy. For data from your connected account we act on your instructions to provide the Service.
11. Availability
The Service is provided "as is" and "as available". We work to keep it running and secure, but do not guarantee uninterrupted or error-free operation. Some features may be marked beta or early access and can change or be withdrawn.
12. Limitation of liability
To the extent the law allows, we are not liable for the results of your advertising, lost profit or revenue, indirect or consequential damage, acts or omissions of Google or other third parties, or the consequences of changes you approved. Our total liability under these Terms is limited to the amount you actually paid us in the 6 months before the event that caused the claim (zero on the free plan). These limits do not apply where the law forbids them, including to intentional breach, and they do not remove any mandatory rights you have as a consumer, if you are one.
13. Force majeure
We are not liable for failure or delay caused by events beyond our reasonable control, including war or hostilities, failures of power, internet or hosting infrastructure, cyber-attacks, outages or changes at Google, payment or hosting providers, and acts of authorities.
14. Termination
You may disconnect the source or delete your account at any time. We may suspend or close access if you seriously or repeatedly break these Terms, abuse the Service, or if we are required to by law; where reasonable we will tell you first. On closing, Section 8 of the Privacy Policy applies to your data.
15. Changes and governing law
We may update these Terms; material changes are published on this page and, where appropriate, sent by e-mail. If you keep using the Service after the effective date, you accept the new version. These Terms are governed by the law of Ukraine. Disputes are resolved by the competent courts of Ukraine unless mandatory law says otherwise.
16. Contact
support@agencyos24.com · Telegram: t.me/agencyos24